FAQs

Uncle Jewels - General FAQ

1. What type of jewelry does Uncle Jewels offer?

We specialize in high-quality 925 sterling silver jewelry, featuring sparkling lab-grown diamonds. Our designs are perfect for both daily wear and special occasions, combining elegance with durability.

2. What is 925 sterling silver?

925 sterling silver is a premium quality silver alloy containing 92.5% pure silver and 7.5% other metals, such as copper, to enhance strength and durability. All our products are crafted from genuine 925 sterling silver.

3. Do your products tarnish over time?

Sterling silver can naturally tarnish when exposed to air, water, or chemicals. However, our jewelry is made from high-quality 925 sterling silver, designed to resist tarnishing with proper care. Regular cleaning and storing in a dry, airtight container can help maintain its shine.

4. Are your lab-grown diamonds real diamonds?

Yes, lab-grown diamonds are real diamonds—they have the same physical, chemical, and optical properties as natural diamonds. The only difference is that lab-grown diamonds are created in a controlled environment, making them a more sustainable and affordable option.

5. Is your jewelry suitable for sensitive skin?

Yes, our jewelry is hypoallergenic and suitable for sensitive skin. The 925 sterling silver used in our designs is free of harmful metals like nickel, ensuring a comfortable and irritation-free experience.

6. How do I care for my jewelry?

To keep your jewelry looking its best:

  • Store it in a dry, airtight container or jewelry pouch when not in use.
  • Avoid exposure to moisture, perfumes, and chemicals.
  • Clean it gently with a soft polishing cloth.
  • Remove your jewelry before swimming, bathing, or exercising.

7. Can I adjust the size of your bracelets?

Yes, our bracelets come with an adjustable sliding clasp, ensuring a secure and comfortable fit for all wrist sizes.

8. Do you offer a warranty on your products?

Yes, we provide a lifetime warranty on all our products. This includes coverage for manufacturing defects and free lifetime plating services. Please note that normal wear and tear or damage caused by improper use are not covered under the warranty.

9. Are your products suitable as gifts?

Absolutely! Our jewelry is perfect for gifting on special occasions such as birthdays, anniversaries, or weddings. Each piece is crafted to be timeless and elegant, making it an ideal present for your loved ones.

10. Can I wear your jewelry daily?

Yes, our jewelry is designed to be durable enough for daily wear while maintaining its elegance for special events. Whether you're at work or attending a celebration, Uncle Jewels offers versatile designs to complement your style.

11. How is your jewelry packaged?

All our jewelry is beautifully packaged in premium gift boxes, ensuring it arrives in perfect condition and ready for gifting.

12. How can I place an order?

Placing an order is simple! Browse our collection on our website, add your favorite items to the cart, and proceed to checkout. We accept payments via major credit/debit cards, UPI, net banking, and wallets.

13. Do you offer customization or personalization?

Currently, we do not offer customization or personalized designs. However, our existing collection is diverse, ensuring you’ll find something to suit your style.

14. How long does delivery take?

Our standard delivery time is 3-7 business days, depending on your location. Orders above ₹999 qualify for free shipping.

15. Can I return or exchange an item?

Yes, you can return your purchase within 7 days of delivery if you're not satisfied. For exchanges, contact our support team, and we’ll assist you with the process.

16. How do I contact Uncle Jewels for support?

You can reach us via:

We’re here to help with any questions or concerns you may have!